Returns and complaints
Before accepting the shipment, always check that it has not been damaged in transit! If the packaging has visible external damage, we recommend that you refuse to accept the shipment and then contact us by phone: 515 022 358.
Returns
After receiving your shipment, you have 14 days to decide whether the products meet your expectations. Please note that you can return them to a physical store or return them to us with prepaid shipping.
Important! Returned goods must not show any signs of use and must be in their original packaging. Details can be found in the Returns tab. Online store regulations.
How to make a return?
- Complete the withdrawal form, which can be downloaded by clicking on "Sample withdrawal form" below.
- Send the declaration via email to: ledkomplex@gmail.com or in writing to the following address: ul. Wołczyńska 50, 60-167 Poznań.
- Please return or hand over the goods to us immediately, and no later than 14 days from the date on which you withdraw from the contract, unless the Seller has offered to collect the goods themselves. The deadline is met if the goods arrive before the 14-day period expires. The returns address is below.
- If the goods show no signs of use and have the original tags attached, the refund will be made within 14 days, in the same form as the payment was made.
Complaints
Warranty
You can make a complaint about the ordered products within 2 years from the date of receipt.
Important! Please retain your proof of shipment until your claim is resolved. This document confirms that you handed the package over to the carrier.
How to make a complaint?
- Fill out the complaint form which you can download by clicking below "sample withdrawal form" button.
- Send the declaration via email to: ledkomplex@gmail.com or in writing to the following address: ul. Wołczyńska 50, 60-167 Poznań.
- Please return or return the goods to us immediately, and no later than 14 days from the date on which you withdraw from the contract, unless the Seller has offered to collect the Product itself. If the Customer is a consumer, the Seller will bear the cost of shipping the Product. The return address is provided below.
- You will receive a response to your complaint immediately, no later than 14 calendar days from the date of its submission.
Guarantee
The warranty period is at the guarantor's discretion. If not specified, it is assumed to be 2 years from the date the goods were delivered to the consumer. The repair or replacement of the goods will take place within the period specified in the warranty statement. If no such period is specified, it will take place immediately, but no later than 14 days from the date the goods are delivered by the consumer. The warranty document is delivered with the purchased product! If you wish to file a warranty claim, please contact us at: 515 022 358
Address for returns and complaints
Ledkomplex sp. z o. o.
Wołczyńska Street 50, 60-167 Poznan
Need help?
We'll give you tips on how to quickly and easily process your complaint or return. Contact details can be found in the "Contact Us" section. contact.