Online store regulations

  1. These Regulations define the general conditions, principles and method of sales conducted by LEDKOMPLEX SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ based in Poznań, via the online store ledkomplex.pl (hereinafter referred to as: "Online Store”) and specifies the terms and conditions for the provision of free electronic services by LEDKOMPLEX SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ based in Poznań.
  1. Working days – means days of the week from Monday to Friday, excluding public holidays.
  2. Delivery – means an actual activity consisting in the delivery to the Customer by the Seller, through the Supplier, of the Goods specified in the order.
  3. Supplier – means a courier company with which the Seller cooperates in the delivery of Goods.
  4. Password – means a string of letters, digits or other characters selected by the Customer during Registration in the Online Store, used to secure access to the Customer Account in the Online Store.
  5. Client – means an entity to which, in accordance with the Regulations and legal provisions, services may be provided electronically or with which a Sales Agreement may be concluded.
  6. Consumer – means a natural person performing a legal transaction with an entrepreneur that is not directly related to his or her business or professional activity.
  7. Customer Account – means an individual panel for each Customer, launched on his behalf by the Seller, after the Customer has completed Registration and concluded an agreement to provide the Customer Account Management service.
  8. Entrepreneur – means a natural person, a legal person or an organizational unit that is not a legal person, which is granted legal capacity by law, conducting business or professional activity on its own behalf and performing a legal act directly related to its business or professional activity.
  9. Entrepreneur with Consumer rights - means a natural person concluding a Sales Agreement directly related to his/her business activity, when the content of the Sales Agreement shows that it does not have a professional character for this Entrepreneur, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity.
  10. Statute – means these regulations.
  11. Registration – means an actual action performed in the manner specified in the Regulations, required for the Customer to use all functionalities of the Online Store.
  12. Seller – means LEDKOMPLEX SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office in Poznań (61-531), ul. Jana Kilińskiego 13/6, NIP: 7831701967, REGON: 302485370, entered into the register of entrepreneurs kept by the District Court Poznań - Nowe Miasto i Wilda in Poznań, 8th Commercial Division of the National Court Register under KRS number 0000476034, with a share capital of PLN 5,000; e-mail: ledkomplex@gmail.com, which is also the owner of the Online Store.
    BDO number – 000452448.
  13. Store Website – means the websites under which the Seller runs the Online Store, operating in the domain ledkomplex.pl.
  14. Commodity – means a product presented by the Seller via the Store Website, which may be the subject of a Sales Agreement.
  15. Durable medium – means a material or tool enabling the Customer or the Seller to store information addressed personally to him, in a way that allows access to the information in the future for a period of time appropriate to the purposes for which this information is served, and which allows the reproduction of the stored information in an unchanged form.
  16. Sales agreement – means a sales contract concluded remotely, on the terms specified in the Regulations, between the Customer and the Seller.
  1. All rights to the Online Store, including economic copyrights, intellectual property rights to its name, its Internet domain, the Store's Website, as well as to patterns, forms and logos posted on the Store's Website (except for logos and photos presented on the Website). Store for the purposes of presenting goods to which copyrights belong to third parties) belong to the Seller, and they may only be used in a manner specified and in accordance with the Regulations and with the consent of the Seller expressed in writing.
  2. The Seller will make every effort to ensure that the Online Store can be used by Internet users using all popular web browsers, operating systems, types of devices and types of Internet connections. The minimum technical requirements to use the Store's Website are a web browser of at least Internet Explorer 11 or Chrome 89 or FireFox 86 or Opera 53 or Safari 5 or newer, with Javascript enabled, accepting cookies and an Internet connection with bandwidth of at least 256 kbit/s. The Store's Website is optimized for a minimum screen resolution of 1024×768 pixels.
  3. The Seller uses the mechanism of "cookies", which, when Customers use the Store's Website, are saved by the Seller's server on the hard drive of the Customer's end device. The use of "cookies" is intended to ensure the correct operation of the Store's Website on Customers' end devices. This mechanism does not destroy the Customer's end device and does not cause configuration changes in the Customer's end devices or in the software installed on these devices. Each Customer may disable the "cookies" mechanism in the web browser of their end device. The Seller indicates that disabling cookies may, however, cause difficulties or prevent the use of the Store's Website.
  4. In order to place an order in the Online Store via the Store's Website or via e-mail and to use the services available on the Store's Websites, the Customer must have an active e-mail account.
  5. In order to place an order in the Online Store by phone, the Customer must have an active telephone number and an active e-mail account.
  6. The Customer is prohibited from providing illegal content and from using the Online Store, the Store's Website or free services provided by the Seller in a manner contrary to the law, good practices or violating the personal rights of third parties.
  7. The Seller declares that the public nature of the Internet and the use of services provided electronically may involve the risk of obtaining and modifying Customer data by unauthorized persons, therefore Customers should use appropriate technical measures that will minimize the above-mentioned threats. In particular, they should use antivirus programs and programs that protect the identity of Internet users. The Seller never asks the Customer to provide him with the Password in any form.
  8. It is not permissible to use the resources and functions of the Online Store in order to conduct activities by the Customer that would violate the interests of the Seller, i.e. advertising activities of another entrepreneur or product; activities involving posting content unrelated to the Seller's activities; activities involving posting false or misleading content.
  1. In order to create a Customer Account, the Customer is obliged to complete free Registration.
  2. Registration is not necessary to place an order in the Online Store.
  3. In order to Register, the Customer should complete the registration form provided by the Seller on the Store's Website and send the completed registration form electronically to the Seller by selecting the appropriate function included in the registration form. During Registration, the Customer sets an individual Password.
  4. When completing the registration form, the Customer has the opportunity to read the Regulations, accepting its content by marking the appropriate box in the form.
  5. After sending the completed registration form, the Customer immediately receives confirmation of Registration by the Seller by e-mail to the e-mail address provided in the registration form. At this moment, an agreement for the electronic provision of the Customer Account Management service is concluded, and the Customer gains the ability to access the Customer Account and make changes to the data provided during Registration.
  1. The information contained on the Store's Website does not constitute an offer of the Seller within the meaning of the Civil Code, but only an invitation to Customers to submit offers to conclude a Sales Agreement.
  2. The Customer may place orders in the Online Store via the Store's Website or e-mail 7 days a week, 24 hours a day.
  3. The Customer may place orders in the Online Store via telephone during the hours and days indicated on the Store's Website.
  4. The Customer placing an order via the Store's Website completes the order by selecting the Goods he is interested in. The Goods are added to the order by selecting the "ADD TO CART" command under the given Goods presented on the Store's Website. After completing the entire order and indicating the delivery method and payment method in the "BASKET", the Customer places the order by sending the order form to the Seller by selecting the "Buy and pay" button on the Store's Website. Each time before the order is shipped to the Seller, the Customer is informed about the total price for the selected Goods and Delivery, as well as about all additional costs that he is obliged to incur in connection with the Sales Agreement.
  5. The customer placing an order via telephone uses the telephone number provided by the Seller on the Store's Website. During a telephone conversation, the Customer indicates to the Seller the name of the Goods from among the Goods available on the Store's Website, the quantity of the Goods he would like to order and specifies the method and address of Delivery and the form of payment, and also indicates, at his option, his e-mail address or correspondence address for confirmation by The Seller of the content of the proposed contract and order confirmation - in the event that a Sales Agreement is concluded between the Customer and the Seller. Each time during a telephone conversation, the Seller informs the Customer about the total price of the selected Goods and the total cost of the selected Delivery method, as well as all additional costs that the Customer would be obliged to incur if a Sales Agreement was concluded.
  6. The Seller confirms to the Customer the content of the proposed Sales Agreement, recorded - at the Customer's choice - on paper or in the form of an electronic message - and the confirmation takes place before concluding the Sales Agreement.
  7. The Customer's declaration on concluding the Sales Agreement, submitted by him after receiving the confirmation from the Seller referred to above in §4 section 6, is recorded on paper or another durable medium.
  8. After concluding the Sales Agreement via telephone, the Seller will send information containing confirmation of the terms of the Sales Agreement on a durable medium to the e-mail or correspondence address provided by the Customer. The confirmation includes in particular: the description of the Goods that are the subject of the Sales Agreement, its price, the cost of Delivery and information about any other costs that the Customer is obliged to incur in connection with the Sales Agreement.
  9. The Customer placing an order via e-mail sends it to the e-mail address provided by the Seller on the Store's Website. In the message sent to the Seller, the Customer provides in particular: the name of the Goods, color and quantity from among the Goods presented on the Store's Website and his/her contact details.
  10. After receiving from the Customer electronically the message referred to in §4 section 9, the Seller sends a return message to the Customer via e-mail, providing its registration data, the price of the selected Goods and possible forms of payment and the method of Delivery along with its cost, as well as information about all additional payments that the Customer would incur under the Sales Agreement. The message also contains information for the Customer that concluding the Sales Agreement via e-mail entails the obligation to pay for the ordered Goods. Based on the information provided by the Seller, the Customer may place an order by sending an e-mail to the Seller indicating the selected payment method and delivery method.
  11. Placing an order constitutes an offer by the Customer to the Seller to conclude a Sales Agreement for the Goods that are the subject of the order.
  12. After placing the order, the Seller sends confirmation of its submission to the e-mail address provided by the Customer.
  13. Then, after confirming the order, the Seller sends information about the acceptance of the order for processing to the e-mail address provided by the Customer. Information about acceptance of the order for execution is the Seller's declaration of acceptance of the offer referred to in §4 section 11 above and upon its receipt by the Customer, a Sales Agreement is concluded.
  14. After concluding the Sales Agreement, the Seller confirms its terms to the Customer by sending them on a Durable Medium to the Customer's e-mail address or in writing to the address indicated by the Customer during Registration or placing an order.
  15. When making payments for the purchased Goods listed in Annex No. 15 to the Act of March 11, 2004 on tax on goods and services (consolidated text: Journal of Laws of 2018, item 2174, as amended), which payments are documented with an invoice in which the total amount due exceeds PLN 15,000 gross or its equivalent amounts - taxpayers are obliged to apply the split payment mechanism, in accordance with applicable regulations, if it applies to the Customer placing the order.
    The invoice issued by the Seller referred to above should contain the words: "split payment mechanism". The parties to such a transaction are obliged to have a settlement account referred to in Art. 49 section 1 point 1 of the Act of August 29, 1997 - Banking Law, or a registered account in a cooperative savings and credit union opened in connection with business activity, kept in Polish currency.
  1. The prices on the Store's Website posted for a given Good are gross prices and do not include information on the costs of Delivery and any other costs that the Customer will be obliged to incur in connection with the Sales Agreement, about which the Customer will be informed when choosing the method of Delivery and placing the order.
  2. The Customer may choose the following forms of payment for the ordered Goods:
    1. bank transfer to the Seller's bank account (in this case, the execution of the order will begin after the Seller sends the confirmation of order acceptance to the Customer and after the funds are transferred to the Seller's bank account)
    2. payment card or bank transfer via the external payment system przelewy24.pl, operated by PayPro SA based in Poznań (in this case, the execution of the order will begin after the Seller sends the Customer confirmation of order acceptance and after the funds are credited to the Seller's bank account)
    3. cash on delivery, payment by the Supplier when making the Delivery (in this case, the execution of the order will begin after the Seller sends the confirmation of order acceptance to the Customer)
  3. The Customer should make payment for the order in the amount specified in the concluded Sales Agreement within 7 Business Days, if he has chosen the form of prepayment.
  4. In the event of failure by the Customer to make payments within the deadline referred to in §5 section 3 of the Regulations, the Seller sets an additional deadline for the Customer to make the payment and informs the Customer about it on a durable medium. Information about the additional payment deadline also includes information that after the ineffective expiry of this deadline, the Seller will withdraw from the Sales Agreement. In the event of ineffective expiry of the second payment deadline, the Seller will send the Customer a declaration of withdrawal from the contract on a durable medium pursuant to Art. 491 of the Civil Code.
  1. The Seller carries out the Delivery within the territory of the Republic of Poland.
  2. The Seller is obliged to deliver the Goods that are the subject of the Sales Agreement without defects.
  3. The Seller posts information on the Store's Website about the number of Business Days needed for Delivery and execution of the order.
  4. The delivery and order completion date indicated on the Store's Website is counted in Business Days in accordance with §5 section 2 of the Regulations.
  5. The ordered Goods are delivered to the Customer via the Supplier to the address indicated in the order form.
  6. On the day the Goods are sent to the Customer, information confirming that the shipment has been sent by the Seller is sent to the Customer's e-mail address.
  7. The customer is obliged to examine the delivered shipment at the time and in the manner accepted for shipments of a given type. If the shipment is found to be missing or damaged, the Customer has the right to request the Supplier's employee to prepare an appropriate report.
  8. The Seller, in accordance with the Customer's will, attaches a receipt or a VAT invoice to the shipment being the subject of the Delivery or sends an invoice covering the delivered Goods via e-mail to the e-mail address provided by the Customer when placing a single order. The invoice is delivered via e-mail in the form of an electronic file in PDF format. In order to open the file, the Customer should have free software compatible with the PDF format. The seller recommends Adobe Acrobat Reader for this purpose, which can be downloaded for free at http://www.adobe.com
    In order to receive a VAT invoice, the Customer should declare at the time of purchase that he or she is purchasing the Goods as an Entrepreneur (taxpayer). The above declaration is submitted by marking the appropriate field in the order form, before sending the order to the Seller.
  9. In the event of the Customer's absence at the address indicated by him, provided when placing the order as the Delivery address, the Supplier's employee will leave a notice or attempt to contact him by phone in order to arrange a date when the Customer will be present. If the ordered Goods are returned to the Online Store by the Supplier, the Seller will contact the Customer by e-mail or telephone, re-arranging the date and cost of Delivery with the Customer.
  1. The Seller ensures the Delivery of Goods free from physical and legal defects. The Seller is liable to the Customer if the Goods have a physical or legal defect (warranty).
  2. If the Goods have a defect, the Customer may:
    1. submit a declaration of price reduction or withdrawal from the Sales Agreement, unless the Seller immediately and without excessive inconvenience to the Customer replaces the defective Goods with a defect-free one or removes the defect
      This limitation does not apply if the Goods have already been replaced or repaired by the Seller or the Seller has not fulfilled the obligation to replace the Goods with defect-free ones or to remove the defects. The Customer may, instead of removing the defect proposed by the Seller, request replacement of the Goods with a defect-free one or instead of replacing the Goods, demand removal of the defect, unless bringing the item into compliance with the contract in the manner chosen by the Customer is impossible or would require excessive costs compared to the method proposed by the Seller. When assessing the excess of costs, the value of the Goods free from defects, the type and significance of the defect found, and the inconvenience to which the Customer would be exposed to another method of satisfaction are taken into account. The Customer may not withdraw from the Sales Agreement if the defect is insignificant.
    2. demand replacement of the defective Goods with those free from defects or removal of the defect. The Seller is obliged to replace the defective Goods with those free from defects or remove the defect within a reasonable time without excessive inconvenience to the Customer.
      The Seller may refuse to satisfy the Customer's request if bringing the defective Goods into compliance with the Sales Agreement in the manner chosen by the Customer is impossible or would require excessive costs compared to the other possible method of bringing about compliance with the Sales Agreement. The costs of repair or replacement are borne by the Seller.
  3. The Customer who exercises warranty rights is obliged to deliver the defective item to the Seller's address. In the case of a Customer who is a Consumer and an Entrepreneur with Consumer rights, the delivery cost is covered by the Seller.
  4. The Seller is liable under the warranty if a physical defect is found within two years from the date of delivery of the Goods to the Customer. The claim for removal of a defect or replacement of the Goods with a defect-free one expires after one year, but this period cannot end before the deadline specified in the first sentence. Within this period, the Customer may withdraw from the Sales Agreement or submit a declaration of price reduction due to a defect in the Goods. If the Customer requested the replacement of the Goods with a defect-free one or the removal of the defect, the deadline for withdrawing from the Sales Agreement or submitting a declaration of price reduction begins upon the ineffective expiry of the deadline for replacing the Goods or removing the defect.
  5. Any complaints related to the Goods or the implementation of the Sales Agreement may be sent by the Customer in writing to the Seller's address.
  6. The Seller will, within 14 days from the date of the request containing the complaint, respond to the complaint about the Goods or the complaint related to the implementation of the Sales Agreement submitted by the Customer.
  7. The Customer may submit a complaint to the Seller in connection with the use of free services provided electronically by the Seller. A complaint may be submitted electronically and sent to the following address: ledkomplex@gmail.com. In the complaint, the Customer should include a description of the problem. The Seller shall immediately, but no later than within 14 days, consider the complaint and provide the Customer with a response.
  8. The Seller does not use out-of-court resolution of disputes referred to in the Act of September 23, 2016 on out-of-court resolution of consumer disputes.
  1. Goods sold by the Seller may be covered by a warranty granted by the Goods manufacturer or distributor.
  2. In the case of Goods covered by a warranty, information regarding the existence and content of the warranty is always presented on the Store's Website.
  1. A Customer who is a Consumer and an Entrepreneur with Consumer rights who has concluded a Sales Agreement may withdraw from it without giving a reason within 14 days.
  2. The deadline for withdrawal from the Sales Agreement begins from the moment the Consumer, an Entrepreneur with Consumer rights or a third party other than the carrier indicated by them takes possession of the Goods.
    The Consumer and the Entrepreneur with Consumer rights may withdraw from the Sales Agreement by submitting a declaration of withdrawal to the Seller. This declaration may be submitted, for example, in writing to the Seller's address, i.e.: LEDKOMPLEX SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, ul. Jana Kilińskiego 13/6 (61-531), Poznań, or via e-mail to the Seller's address: ledkomplex@gmail.com. The declaration can be submitted on a form, the template of which has been posted by the Seller on the Store's Website at: Withdrawal form. To meet the deadline, it is enough to send a declaration before its expiry. The Consumer and the Entrepreneur with Consumer rights may withdraw from the Sales Agreement by submitting a declaration of withdrawal to the Seller via the form available on the website at: Electronic Withdrawal Form. To meet the deadline, it is enough to send the declaration before its expiry. The Seller immediately confirms to the Consumer and the Entrepreneur with Consumer rights the receipt of the form submitted via the website.
  3. In the event of withdrawal from the Sales Agreement, it is considered null and void.
  4. If the Consumer or Entrepreneur with Consumer rights submitted a declaration of withdrawal from the Sales Agreement before the Seller accepted his offer, the offer ceases to be binding.
  5. The Seller is obliged to immediately, no later than within 14 days from the date of receipt of the Consumer's or Entrepreneur's declaration of withdrawal from the Sales Agreement, refund all payments made by him, including the cost of Delivery of the Goods to the Consumer or Entrepreneur with Consumer's rights. The Seller may withhold the refund of payments received from the Consumer or Entrepreneur with Consumer rights until he receives the Goods back or until the Consumer or Entrepreneur with Consumer rights provides proof of returning the Goods, depending on which event occurs first.
  6. If the Consumer or Entrepreneur with Consumer rights exercising the right of withdrawal has chosen a method of delivery of the Goods other than the cheapest usual method of Delivery offered by the Seller, the Seller is not obliged to reimburse the Consumer or Entrepreneur with Consumer rights for additional costs incurred by him.
  7. The Consumer or Entrepreneur with Consumer rights is obliged to return the Goods to the Seller immediately, but no later than within 14 days from the date on which he withdrew from the Sales Agreement. To meet the deadline, it is enough to return the Goods to the Seller's address before the deadline expires.
  8. In the event of withdrawal, the Customer who is a Consumer or an Entrepreneur with Consumer rights bears only the direct costs of return.
  9. If, due to its nature, the Goods cannot be returned by regular mail, the Seller informs the Consumer and the Entrepreneur with Consumer rights about the costs of returning the item on the Store's Website.
  10. The Consumer and the Entrepreneur with Consumer rights are liable for reducing the value of the Goods resulting from using them in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Goods.
  11. The Seller refunds the payment using the same method of payment as used by the Consumer or Entrepreneur with Consumer rights, unless the Consumer or Entrepreneur with Consumer rights has expressly agreed to a different method of return, which does not involve any costs for him.
  1. The Seller provides free services to Customers electronically:
    1. Contact form
    2. Maintaining the Customer Account
  2. Services indicated in §10 section 1 above are provided 7 days a week, 24 hours a day.
  3. The Seller reserves the right to choose and change the type, form, time and method of granting access to selected services, about which he will inform Customers in a manner appropriate to amending the Regulations.
  4. The Contact Form service consists in sending a message to the Seller using a form available on the Store's Website.
  5. Resignation from the free Contact Form service is possible at any time and involves ceasing to send inquiries to the Seller.
  6. The Customer Account Maintenance service is available after Registration in accordance with the terms described in the Regulations and consists in providing the Customer with a dedicated panel on the Store's Website, enabling the Customer to modify the data provided during Registration, as well as tracking the status of orders and the history of orders already completed.
  7. A Customer who has registered may submit to the Seller a request to delete the Customer Account, and if the Seller requests to delete the Customer Account, it may be deleted within 14 days of submitting the request.
  8. The Seller is entitled to block access to the Customer Account and free services if the Customer acts to the detriment of the Seller, i.e. conducts advertising activities of another entrepreneur or product; activities involving posting content not related to the Seller's activities; activities consisting in posting false or misleading content, as well as in the event of the Customer acting to the detriment of other Customers, the Customer's violation of legal provisions or the provisions of the Regulations, and also when blocking access to the Customer Account and free services is justified for security reasons - in in particular: the Customer breaking the security of the Store's Website or other hacking activities. Blocking access to the Customer Account and free services for the above-mentioned reasons lasts for the period necessary to resolve the issue constituting the basis for blocking access to the Customer Account and free services. The Seller notifies the Customer about blocking access to the Customer Account and free services electronically to the address provided by the Customer in the registration form.
  1. The principles of Personal Data protection are included in the Privacy Policy.
  1. Both the Customer and the Seller may terminate the contract for the provision of electronic services at any time and without giving reasons, provided that the rights acquired by the other party before the above-mentioned termination are preserved. agreement and provisions below.
  2. The Customer who has registered terminates the contract for the provision of electronic services by sending an appropriate declaration of will to the Seller, using any means of remote communication enabling the Seller to become familiar with the Customer's declaration of will.
  3. The Seller terminates the contract for the provision of electronic services by sending the Customer an appropriate declaration of will to the e-mail address provided by the Customer during Registration.
  1. The Seller is liable for non-performance or improper performance of the contract, but in the case of contracts concluded with Customers who are Entrepreneurs, the Seller is liable only in the event of intentional damage and within the limits of actual losses suffered by the Customer who is an Entrepreneur.
  2. The content of these Regulations may be recorded by printing, saving on a medium or downloading at any time from the Store's Website.
  3. If a dispute arises under the concluded Sales Agreement, the parties will strive to resolve the matter amicably. The law applicable to resolving any disputes arising under these Regulations is Polish law.
  4. The Seller informs the Customer who is a Consumer about the possibility of using out-of-court methods of dealing with complaints and pursuing claims. The rules for access to these procedures are available at the offices or on the websites of entities authorized to resolve disputes out of court. These may be, in particular, consumer ombudsmen or Provincial Inspectorates of the Trade Inspection, the list of which is available on the website Office of Competition and Consumer Protection.
     The seller informs that at: http://ec.europa.eu/consumers/odr/ a platform for an online dispute resolution system between consumers and entrepreneurs at the EU level (ODR platform) is available.
  5. The Seller reserves the right to change these Regulations. All orders accepted by the Seller for execution before the date of entry into force of the new Regulations are carried out on the basis of the Regulations that were in force on the day the order was placed by the Customer. The change to the Regulations comes into force within 7 days from the date of publication on the Store's Website. The Seller will inform the Customer 7 days before the entry into force of the new Regulations about the amendment to the Regulations by means of a message sent electronically containing a link to the text of the amended Regulations. If the Customer does not accept the new content of the Regulations, he is obliged to notify the Seller of this fact, which results in termination of the contract in accordance with the provisions of §12 of the Regulations.
  6. Agreements with the Seller are concluded in Polish.
  7. The Regulations enter into force on April 3, 2021.